Cocoa Paper Frequently Asked Questions

General Frequently Asked Questions

What will the leather laser color be?

We use a laser engraving technique where logo's, names, initials, monograms and designs are burnt into the leather. The laser color will be the natural underside of the leather and is variable between colors, dye lots and device monitors. Due to the handmade nature of the leather, colors may vary slightly. 

Is the leather perfect and will the color be the same as onscreen?

The leather we use are hand dyed & sometimes the actual leather color may vary from the color swatch on the product listing. It depends on the dye lot & what our leather suppliers have in stock. We try to chose the closest colors possible to the swatch.

Notably: Pastel colors may be darker or lighter (certainly with the pale pink), Metallic Beige may be lighter / darker, Metallic Grey might be a blue-grey or charcoal, Burgundy may look similar to brown etc

If you need a specific leather color please contact us BEFORE ordering as refunds will not be given afterwards.

This is a reflection of the handmade nature of Cocoa Paper products.

Computer monitors and other electronic devices display colours differently and so may appear different on your screen. 


Can you make left handed PadFolio's and Compendiums?

All our leather padfolios, compendiums & binders can be made to suit a left handed person. Please make a note in the cart "left handed" if you'd like this.

Can I laser engrave my own image or logo?

Our leather items may be laser engraved using a suitable company logo or custom image. Please send us a message with your logo / image so we can check to make sure its suitable for engraving.

If your logo is suitable, we will require a high resolution copy of your logo / image in adobe illustrator, .eps or jpeg for engraving. This can be emailed to us at info@cocoapaper.org

Can you make custom products and other stationery items?

Our team of artisans can, in most cases, customize our products to suit your needs and budget. Please send us a message with your requirements.. Please email us at info@cocoapaper.org with your request.

How do I obtain a quote for my custom order?

Email us at info@cocoapaper.org with your requirements and we will provide you with the necessary quotation.

Can I have a custom message printed on my cards?

Absolutely! Please include your special message in the “notes” section of the cart, just before the checkout. We will then email you a proof to approve prior to printing. Please make sure you include your email address in the checkout so we can contact you.

Is it safe to order online?

Yes - We have secure online payment systems in place. We take security extremely seriously at Cocoa Paper. That is why we use the most up to date web security technology to protect your personal information. Be assured that your credit card information is securely encrypted when you make a purchase. Our secure shopping site payment system is provided by PayPal. For more information you can go to www.paypal.com. The staff at Cocoa Paper do not have access to your credit card details and at present cannot take card details over the phone to enable payment.

What forms of payment do you accept?

We accept most major credit cards (via PayPal) and direct bank deposit. Please note that orders will not be processed until payment has been made. Credit card payments will be automatically sent to PayPal for full payment.

For wholesale orders, a 50% deposit is required to commence all orders with the balance payment to be made upon delivery to your preferred shipper. Please contact us for more information.

What if I need to change or cancel an order that I have already submitted?

Please let us know immediately if you need to change or cancel an order. Most orders are processed quickly, so changes and cancellations are not always possible. Please contact us at info@cocoapaper.org and we will do our best to assist you.

How long will it take to receive my order?

All our products are handmade to order and our current production time is 2-3 weeks. Lead times may be longer during peak holiday seasons so please contact us to check the delivery time. 

Larger orders will take longer depending on the volume and products ordered.

Delivery will depend on the method of shipping you have chosen.

Should you require urgent delivery for a certain date, or have special delivery requirements, please contact us before ordering at info@cocoapaper.org or phone +62 811411857 so that we can avoid any disappointment.

If I order multiple pieces of the same product, will they be exactly the same?

Our materials and papers use only the finest materials and with great attention to detail are finished to the highest standard. Due to the manufacturing process, handmade papers may vary from sheet to sheet and more likely from batch to batch. Our products are handcrafted using various kinds of farm waste and sustainably produced and/or recycled materials. Minor variations that occur are a reflection of the natural variability in those materials and the process of creating them.

Other FAQ's:

1. How does cocoa paper help cocoa farmers?

Cocoa farmers benefit directly by receiving higher incomes from their cocoa farm as they sell the bark stripped from cocoa tree branches removed in the necessary pruning process. We also train cocoa farmers how to prune effectively to maximize production efficiency. For those farmers who had previously not pruned their trees diligently, the impact of being trained and motivated to prune their trees can be a very significant increase in farm income up to 40% due to cocoa productivity increases.

2. How much are cocoa farmers paid for the bark used to make cocoa paper?

Cocoa farmers receive Rp1200 (about USD13c) per kilogram of freshly harvested wet bark, which is equivalent to Rp2400 (about 26c) per kilogram dry. This is approximately 10% of the value of 1 kilogram of dried cocoa beans and more than the current premium being paid for fermented verses unfermented cocoa. This makes the sale of cocoa bark quite attractive to cocoa farmers but not so high that it would cause farmers to cut down their trees or prune excessively to produce more bark. 

3. How much cocoa bark goes into cocoa paper?

Cocoa paper typically contains 60% cocoa fiber and 40% recycled office paper waste. However the cocoa bark contains between 15%-20% fibre and this means that we need 3kg of fresh cocoa bark or 1.5kg of dried cocoa bark to produce 1kg of cocoa paper. 

The waste non-fibre bark material produced in the process is composted and returned to the soil as it is quite high in important nutrients particularly Potassium and Phosphorous, which are required by the cocoa trees to produce the cocoa fruit.  

4. What happens to the waste that you produce in the cocoa paper making process?

As we strive to produce truly sustainable products that add value to existing waste streams or improve the utilization of materials or skills to improve the lives of people in developing communities, we pay very close attention to the way in which our products are produced and the waste streams from those processes. 

The cocoa paper process avoids the use of harsh bleaches and chemicals to reduce the environmental impact and make the final waste processing more simple and effective. 

Solid waste in all areas of the process from fibre extraction to the finished products are either recycled or composted. Liquid waste produced in the traditional paper making process are minimized by recycling and finally treated in living ponds to meet accepted standards prior to disposal.    

5. Is cocoa paper safe for dogs?

Cocoa paper is handmade using traditional paper making processes and not meant for consumption. While many cocoa and chocolate products contain theobromine, which can be of concern for dogs and other animals, the very small levels that may naturally occur in the cocoa bark will be largely removed in the paper making process. Any residual theorbromine in cocoa paper would therefore be extremely low and is unlikely to be of any concern unless quite a large amount were consumed. 

If your dog has consumed any significant quantity of cocoa paper or displays any signs of distress after consuming cocoa paper it would be advisable to consult a veterinarian.

6. How is handmade paper different from mill-made paper?

Paper used in offices and homes is usually mill made from wood pulp obtained by cutting down trees and by adding heaving chemicals and dyes. Which are very harmful for our environment. In making handmade paper, there are no added chemicals and harmful dyes used. Our paper is made using natural cocoa tree bark and recycled white office paper. Using handmade paper saves our environment and helps the communities involved in our supply chain, paper making and stationery production.